Focused services that extend your team.

Recruitment Process Outsourcing

Recruitment support built around your brief

We support recruiters and hiring teams with structured sourcing and early-stage candidate engagement, helping internal consultants spend more time on conversations, relationships and placements.

• CV sourcing against a vacancy brief
• Initial telephone screening
• Candidate interest and availability checks
• Salary expectation and notice-period capture
• Candidate prequalification
• Application review and longlisting
• Online job advertising support
• Recruitment administration

Call Centre Services

Professional support for inbound and outbound communication

Our call centre services are designed to support consistent customer contact, lead handling and service communication through clearly defined scripts, escalation paths and outcomes.

• Customer service
• Answering services
• Appointment setting
• Lead generation
• Telemarketing support
• Market research and surveys
• Helpdesk and enquiry handling
• Sales lead qualification
• Product and service promotion
• Cross-selling and upselling support

Email & Live Chat Support

Responsive communication across digital channels

We help businesses respond to customer questions and service needs through email and chat-based workflows, with clear escalation for matters requiring specialist attention.

• Product and service enquiries
• Order taking and fulfilment queries
• Complaint registration and routing
• Customer guidance
• Technical issue triage
• Feedback and response handling
• Payment-document enquiry routing
• General query resolution

Back-office Support

Routine process support with clear ownership

Where a business process is repeatable, measurable and clearly documented, we can help organise the work into an accountable support workflow.

• Data entry and record updates
• Document formatting
• Database administration support
• Research and organisation mapping
• Lead list preparation
• Process documentation